Planning your admission.
Please inform the Admissions Office of the date of your proposed admission, if this has already been agreed upon between you and the doctor. Otherwise, please discuss and decide with the Admissions Office of a suitable date for your admission. The Admissions Office should be contacted well in advance so that necessary formalities and other procedures can be completed prior to your admission.
On the Day of Admission
While most surgical patients are admitted in the morning of the planned surgery, some conditions require pre-operative preparations and anaesthetic evaluation which necessitate coming into hospital a day earlier.
The hospital provides pyjamas and dressing gowns. You may however, wish to bring your own clothes, bedroom slippers and toiletries. Clothing should be loose and preferably front-opening.
We recommend that you leave all valuables items at home. Alternatively, keep your valuables with the Nurse In-charge for safe upkeep.
It is best to pack a suitcase two weeks in advance, including two each of front-opening night gowns, nursing bras, baby vests, baby gowns, mittens and wrapping blankets.
In case of NICU/NHDU admissions for the baby, please contact the billing department as the standard maternity packages do not include such baby charges.
The hospital allows one parent to stay with his/her child up to 12 years of age free of charge. Should you wish to have a family member or attendant stay overnight, an additional charge will be applicable.
Normal visiting hours are from 8.30 AM to 8 PM. For patient well-being, it is best not to have more than three visitors at a given point of time. Children must be accompanied by an adult. We recommend that children below 7 years of age do not visit the hospital.
Hospital policy requires that self-paying patients deposit the estimated cost of treatment prior to or at the time of admission. Cost estimates can be obtained from the Admissions Office prior to the admission planned.
Payment can be made in cash, Mpesa or Banker’s Cheque.
Company Sponsored Patients
If your treatment has been sponsored by your or your spouse’s employer, please inform the Admissions Office well in advance and ensure that all necessary authorisations and other documents are in order.
Once the guarantee of payment is submitted, the Admission Office will confirm the coverage of the procedure after confirming with management.
The hospital has arrangements for settling treatment expenses directly with major health insurance companies e.g UAP, Madison, CIC, Britam-Linda Jamii etc. Expenses not covered by insurance plans will have to be settled by the patient via cash or credit card.